Remember, we are always here and provide
continuous local service in your destination city.
Local Assistance Numbers:
Upon booking a hotel, you will receive a
local contact phone number . We encourage you to call us right away if you require any hotel assistance during your stay.
Order Processing:
We process all booking requests within the next business day. “By request” system allows us to have better rates and should your first choice hotel be unavailable, search for the best possible alternative.
Questions about our service and our hotels:
If you have any questions, please see our
FAQ section where many of them are answered. If you have a different question, send us an
e-mail. and we will get back to you within the next business day.
Reservation Review, Change or Cancellation:
You can review your current reservation, verify the hotel confirmation number, change your hotel stay dates, add airport transfers to your request or cancel your entire hotel stay should your plans change. Please enter your e-mail address and a booking request number in the space provided on the right-hand bar to pull up your reservation and make any changes.
Russian Visa Support:
All foreign nationals are required to have entry visas to travel to the Russian Federation. Russian entry visas can be obtained at local
Russian Embassy or Consulate, proper authorization (invitation) from the Passport and Visa Department (UVIR) of the Ministry of Internal Affairs or specially authorized travel agencies is required.
While there are many respected travel organizations ready to help you obtain visa support or process your Russian/CIS visas, we offer express online services. Upon receipt of your visa support, you may apply for a visa at any Russian Embassy or Consulate worldwide, or through our
authorized visa service near you. All online requests are processed immediately by our
Moscow office, Russia (VisaToRussia.com) and live customer support is provided 7 days a week.
Invitations to all CIS countries are also available here. In addition, we constantly update information on our website in order to keep you informed on the
latest visa requirements and entry regulations for Russia and all CIS countries.
For more information about our booking policy
click here.
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See a list of Kazan hotels!